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Troubleshooting
71
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these
simple steps first
Symptom Suggestion
The CHARGE LED won’t
illuminate when the handset
is placed in the cradle.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Make sure the handset is properly seated in the
cradle.
• Make sure the charging contacts on the handset
are clean.
The audio sounds weak.
• Move the handset and/or base to a different
location away from and/or scratchy metal
objects or appliances and try again.
• Make sure that you are not too far from the
base.
Can’t make or receive calls.
• Check both ends of the base telephone line
cord.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Disconnect the AC adapter for a few minutes,
and then reconnect it.
• De-register the handset (see “De-register the
Handset” on page 30) and register the handset
(see “Register the Handset to the Base” on
page 50).
• Make sure that you are not too far from the
base.
• If an outside call is already established, you
cannot make another outside call.
The handset doesn’t ring or
receive a page.
• Charge the batteries in the handset for 15-20
hours by placing the handset on the base or
charging cradle.
• The handset may be too far away from the base
unit.
• Place the base unit away from appliances or
metal objects.
• De-register the handset (see “De-register the
Handset” on page 30) and register the handset
(see “Register the Handset to the Base” on
page 50).
Unavailable
appears in
the display.
• Make sure that another handset is not in use,
and try the phone again.