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SoundPoint IP 32x/33x User Guide
iv
While Your Phone Rings .......................................................................................................................... 18
Ignoring Incoming Calls ....................................................................................................................... 19
Rejecting Incoming Calls ..................................................................................................................... 19
During Calls ............................................................................................................................................. 20
Alternating Between Handset, Headset, and Speakerphone .............................................................. 20
Holding and Resuming Calls ................................................................................................................ 20
Handling Multiple Calls on Hold ...................................................................................................... 21
Transferring Calls ................................................................................................................................ 21
Performing a Consultative Transfer ................................................................................................ 21
Performing a Blind Transfer ............................................................................................................ 22
Setting Up Conferences ....................................................................................................................... 23
Hosting Conference Calls ................................................................................................................ 23
Splitting Conference Calls ............................................................................................................... 24
Holding and Resuming Conference Calls ........................................................................................ 24
Ending Conference Calls.................................................................................................................. 24
Changing the Way Calls Are Answered ................................................................................................... 25
Forwarding All Calls to Another Party ................................................................................................. 25
Rejecting Calls from a Contact ............................................................................................................ 26
Diverting Calls from a Contact to Another Party ................................................................................ 27
Temporarily Refusing All Calls (Do Not Disturb) ................................................................................. 27
Multiple Lines and Do Not Disturb .................................................................................................. 28
Working with Call Lists ............................................................................................................................ 28
Managing Call Lists ............................................................................................................................. 29
Working with Your Contact Directory ..................................................................................................... 30
Searching Your Contact Directory ....................................................................................................... 30
Adding Contacts to Your Contact Directory ........................................................................................ 30
Adding Contacts Manually .............................................................................................................. 31
Adding Contacts from Call Lists....................................................................................................... 32
Updating Your Contact Directory ........................................................................................................ 33
Deleting Contacts from Your Contact Directory .................................................................................. 34
Working with Your Corporate Directory ................................................................................................. 35
Searching Your Corporate Directory ................................................................................................... 35
Adding Corporate Directory Contacts to Your Contact Directory ....................................................... 36
Controlling What is Heard ....................................................................................................................... 37
Changing the Ring Tone ...................................................................................................................... 37
Changing the Ring Tone for Your Phone ......................................................................................... 37
Setting Ring Tones for Contacts ...................................................................................................... 38
Changing the Speaker Volume ............................................................................................................ 38
Changing the Ringer Volume .............................................................................................................. 38
Muting the Microphone ...................................................................................................................... 38
Choosing Where You Hear Sound Effects ............................................................................................ 38
Managing Speed Dials ............................................................................................................................. 39