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Using the Touch Panel
2–31
Getting Help
This section lists the error message that you may receive on the Touch Panel
when you place a call that does not connect. It also describes how to contact
the Help Desk whenever you need help with the OTX.
Understanding Error Messages
If you make a call using the Touch Panel and the call does not connect, you will
receive an error message. The following table describes these messages.
Calling the Help Desk
When you experience technical difficulties or have a question about the
Polycom OTX, you can call the Help Desk.
The Help Desk number is configured by the system administrator. If your
Help Desk button is not working, contact your system administrator.
If your organization has signed up for Video Network Operations Center
(VNOC) services, you may also be able to call the Help Desk to request a room
reservation, extend or cancel a meeting, or request other assistance. For more
information about room requests, refer to Reserving a Polycom OTX Room on
page 4-3.
To get help:
1 Touch
Help Desk.
Note that if your system administrator has set up an audio Speed Dial
button with the Help Desk number, you can touch that Speed Dial button
instead.
Error Message Description
The call has ended. Your site or the far end hung up the call.
The far end system rejected the call. The far end is already in a call.
The far end could not be reached. You called the wrong IP address or
there is no network between your site
and the dialed site.
The site you called could not be located. Your site is registered to a gatekeeper,
and the gatekeeper could not find the
address or the alias.
Called Failed. Unknown error. The reason for the call failure is not
known.