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Troubleshooting the Polycom CX700
Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the Polycom® CX700 Phone
in a wireless environment. The phone can provide feedback in the form of
on-screen error messages, status indicators, and log files for troubleshooting
issues.
This chapter presents frequently asked questions and corrective actions for the
Polycom CX700 phone in a Microsoft® Office Communications Server 2007 R2
environment. Issues are grouped as follows:
• Logs Used for Troubleshooting
• When to Use DHCP Option 119
• Configuring Windows Server as an NTP Time Source
• Enabling Automatic Certificate Enrollment
• Making the Root CA Certificate Available to a Polycom CX700 Phone
• Installing a Public Root CA Certificate on a Polycom CX700 Phone
• Confirming the Current Software Version
For more troubleshooting information, refer to the User Guide for the Polycom
CX700 phone, which is available at
http://www.polycom.com/support/voice/cx/communicator_cx700.html .
Review the latest Getting Started for Microsoft® Office Communications Server
2007 R2 Polycom CX700, which is available at
http://technet.microsoft.com/en-us/library/dd441174%28office.13%29.aspx