Oricom 9800 Cordless Telephone User Manual


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43
Troubleshooting
Problem Possible cause(s) Solution(s)
Badaudioquality(crackles,echo,
etc.).
1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick walls.
3.Thehandsetistoofarfromthebaseunit.
4.IfyouhaveBroadband/ADSLyouneedaninlinelter(not
supplied) connected where this product connects to the phone
socket.
5. Faulty telephone line.
1. Try a different connection point, one that is away from other
electrical appliances.
2.
InstallthebaseunitinaDIFFERENTroomORuseEXTENSIONleads.
3.MoveCLOSERtothebaseunit.
4.Ensureain-lineADSLlterisinstalledonallphonesockets
between wall plate and your phone.
5. Contact your network service provider to check your line.
CallerIDdoesnotwork. 1. Service not activated with your Network service provider.
2.
CallerIDserviceisactivatedbutdoesnotworkoritisintermittent.
1.CheckyourSUBSCRIPTIONwiththeSERVICEprovider.
2.AskyourserviceprovidertoresetyourcallerIDservice.
Phone does not ring when a call
comes in.
1. The ringer is off.
2. Too many phones are sharing the same phone line.
3.Baseunitnotpluggedin.
1. Turn ON the ringer.
2.Disconnectsomeofthephonesfromthephoneline.
3.CheckbaseunitCONNECTIONS.
Keypad does not work. Keypad may be locked. UNLOCK the keypad.
Busytone+inuselighton. 1. Other handset may still be connected.
2. Check power supply connection.
1.CheckALLhandsetsandENDallcalls.
2. Check CONNECTIONS to wall and base.
Handset registration fails continuously.
The base memory may be fully charged. Deleteun-usedhandsetsandtryagain.
Cannotmake/answera2ndcall. 2nd call service can be activated. Check with your service provider. Check the recall selection is
correct.
A phone book entry cannot be stored.
The phone book is full. Deleteanyunusedentriestofreememory.
Answering machine does not
record messages.
1. The answer machine may be turned off.
2. The memory may be full.
3.AnswermodemaybesettoANSWERONLY.
1. Switch the answering machine on.
2.Deletesomemessages.
3.ChangethemodetoANSWER&REC.
Cannot access messages
remotely.
1.Remoteaccessmaybeswitchedoff.
2. Wrong PIN is entered.
1.SwitchRemoteaccesson.
2. Enter the PIN once again.
Cannot record outgoing message. 1. The memory may be full. 1.Deletemessages.
Answering machine stops recording
part way through a message.
1. The memory may be full.
2. The maximum message length is more than 2 minutes.
1.Deletemessages.
TROuBLESHOOTING
Note:
Ifnoneoftheabovesolutionshelp,resetyourphonebydisconnectingthemainspowerfromthebaseandremovingallbatteriesfromhandset/s.Reconnectafter15minutes.
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