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Troubleshooting A-3
Troubleshooting
Problem Resolution
A low battery message
appears.
Recharge the main battery (see
“Connecting the AC Adapter” in
Chapter 1).
When using a PC Card,
such as a modem, the
unit powers off.
Connect the AC adapter to the unit when
using PC cards that require large
amounts of energy.
The AC adapter doesn’t
work.
Make sure that the main battery is
installed (see “Installing the Main
Battery” in Chapter 1).
Check that the AC adapter connections
are secure.
Verify that the AC outlet being used is
working. Do this by plugging in another
electric device, such as a lamp.
Check that the battery lock is in the
locked position (see “Installing the Main
Battery” in Chapter 1).
The keyboard doesn’t
respond.
Reset the unit (see “Resetting the
MobilePro” in Chapter 4).
If you have installed handwriting
recognition software, be sure that you
have not set the “disable keyboard”
parameter in that software.
The USB port doesn’t
work.
Check that you installed the USB driver
from the Application and Driver CD (see
“Loading USB Files” in Chapter 1).
Verify that the MobilePro PC Connection
setting is set to “USB Connection” (see
“Connecting to Your PC via USB Cable”
in Chapter 1).