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5360 IP Phone User Guide – Issue 1, June 2010 Page 65
Hunt Groups
Other Hunt Group Features
The following features can be used by ACD or UCD hunt groups.
Requesting Agent Help
You can use Agent Help to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.
To use Agent Help:
1. While you are on a hunt group call, press (Special), and then dial
375.
2. If not preprogrammed, dial the Agent Help extension number.
If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.
Diverting Hunt Group Calls
You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP
CALLS. Dial 324 again to program your IP phone to accept calls.
NOTE
Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.
NOTE
If you hear repeating tones, one of the following has occurred:
• The feature is not available at your IP phone.
• You already have four parties in your call.
• Not enough system circuits are currently available.
• The Agent Help Extension is in DND.