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Answering and Placing Calls
Page 32 Mitel
®
5360 IP Phone User Guide – Issue 1, June 2010
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your IP phone. Contact your system administrator for a list of
extension numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press (Hold) to move the cursor backward, deleting the last digits entered.
If you are using Handsfree Mode, speak after you hear a double tone.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See “Requesting a Callback (Queuing the Phone)” below.
• Camp-on to the busy extension. See “Using Camp-on” below.
• Leave a message. See “Leaving Messages at Other Extensions” on page 57.
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the IP phone.
To request a callback:
If there is no answer or if the extension is busy, press (Special) followed by 6 or the
QUEUE menu button, and then hang up. QUEUE REGISTERED FOR <name> appears.
When the extension becomes available, your extension rings.
To cancel the callback request:
Press 6 or the CANCEL QUEUE menu button. QUEUE REQUEST CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb (DND)” on page 59.
To use Camp-on:
Stay on the line and wait for the extension to become available. Do not hang up. If Camp-
on is enabled, you hear Music-on-Hold while you are waiting.