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5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 49
Call Features
The following call types do not follow Dynamic Extension Express:
Hunt group calls
Hunt group announcement/overflow calls
Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls
Using the Handoff - Push/Pull Feature
Dynamic Extension Express also includes the Handoff feature, which includes the following
functions:
Push: The Handoff “push” function allows you to move an active call from any of your
internal associated destinations (unless that destination is a 5610 Cordless Handset or a
UC Express SIP Softphone) to an associated destination without disconnecting audio. The
push function is useful if you are leaving the work area, but want to remain connected to
an active call.
Pull: The Handoff “pull” function allows you to pull a call that was previously routed to your
mobile or home phone back to any of your internal associated destinations (unless that
destination is a 5610 Cordless Handset or a UC Express SIP Softphone). The pull function
is useful if you answer a call on your mobile phone and then return to your desk.
To use the Dynamic Extension Express – Handoff “push” feature:
1. While on an active call at your IP phone, press (Special), and then dial 388.
HANDOFF IN PROGRESS appears on the display and the call rings all of your
associated destinations (except voice mail).
2. Press # to accept and answer the call at your mobile or home phone. You are
immediately connected to the other parties at the new destination. When the call is
switching over to the new destination, there may be a momentary break in audio, which
may be noticeable to the other parties on the call.
To use the Dynamic Extension Express – Handoff “pull” feature:
While on an active call on an associated destination device, dial 388. A confirmation tone
is played and the call is pulled back to your IP phone. The call is connected immediately
and you can then access system features such as conference, hold, and transfer.
To cancel the Dynamic Extension Express – Handoff feature:
While the handoff is in-progress, press (Special), and then dial 388. HANDOFF
CANCELLED appears on the display for your main extension.
NOTE
A recall occurs when a feature cannot be completed or the feature times out,
and the call returns to the originating extension. For example, a holding call
will recall the extension where it was placed on hold when the hold timer
expires.
NOTES
If you enter the handoff feature code (388) and the display shows NO CALL
TO HANDOFF, the call cannot be handed off (see page 89).
If your phone has a button programmed for the Handoff feature, then the
button will light if there is a call available to pull.