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5320/5330/5340 IP Phone User Guide – Issue 5, February 2011 Page 45
Call Features
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on page 51 for more information.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, press (Transfer), and then enter the extension number.
2. Do one of the following:
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call Key button to return to the caller.
Hang up to transfer the call and disconnect the call from your IP phone.
Transferring Calls to External Numbers
To transfer a call to an external number:
1. While on the call, press (Transfer).
2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to
select an outside line.
3. Dial the phone number.
4. Do one of the following:
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing Call Key button to return to the caller.
Hang up to transfer the call and disconnect the call from your IP phone.
Using Reverse Transfer
You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number or press a PKM button where the call is ringing
or holding. The call is transferred to the IP phone you are using and you are connected
to the caller.
NOTE
If your system administrator has enabled the Transfer-on-Connect
Allowed feature for your IP phone, you are automatically connected to
calls transferred to your extension after the transferring party hangs up.
If this option is turned off, you must press an IC or Call Key button to
answer calls transferred to your extension.