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INT3000 User Guide
REQUESTING AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is an endpoint, the endpoint’s microphone is automati-
cally muted so that the supervisor cannot be heard unless he or she presses the MUTE
button. If the Agent Help Extension is a single-line endpoint, however, the supervisor
can be heard as soon as the conference is established. In either case, the supervisor
can hear all other parties on the call.
To use the Agent Help feature while on a call:
1. Press and dial . If you hear repeating error tones, the Agent
Help feature is not available at your endpoint, you already have four parties in
your call, not enough system circuits are currently available, or the Agent Help
Extension is in do-not-disturb.
2. Dial the Agent Help Extension number, if required. (Your endpoint may be pro-
grammed to automatically dial the number, or you may be required to dial it.)
If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone and the
display shows AGENT HELP REJECTED.
To respond to an Agent Help request at a display endpoint:
When you receive an Agent Help, your display shows <name> REQUESTS HELP.
You can do one of the following:
• To accept the call: Answer as usual.
• To reject the call: Dial . You will hear a confirmation tone.
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