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Inter-Tel
®
INT3000 User Guide
LEARNING MORE
Q7. How do I scroll the display screen?
A7. Press the low end of the volume button to scroll down or the high end to scroll up.
Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-
ing that the button is non-programmable.
A8. Your system administrator has programmed that button as a non-programmable but-
ton. Because you cannot override system programming from your endpoint, you must
choose another button.
Q9. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I use
the Outgoing Call access code to call an outside number?
A9. Rather than use the Outgoing Call access code to obtain an outside line, you must dial
a Select Line Group number before you can use the star codes. For example, if your
system is using the default Select Line Group numbers, you would have to dial 92001
to access that line. Once you have dial tone, you can dial the star code and the num-
ber.
Q10. Why can’t I use ASR to enter my e-mail password?
A10. To prevent others from overhearing your password, you must enter it using the dial-
pad buttons on your endpoint. See page 79 for additional information about entering
your e-mail password if E-Mail Reader is enabled for your mailbox.
Q11. If my e-mail password expires for my e-mail client and I have to change it, do I also
have to update it for my mailbox?
A11. Yes. Whenever you change your e-mail password, you will be prompted to update it
for E-Mail Reader. See page 79 for additional information about entering your e-mail
password.
Q12. Why don’t I have e-mail and fax messages in my mailbox?
A12. If your mailbox is the standard voice mailbox (see page 15), you will not receive e-
mail and fax messages in your mailbox. To receive these types of messages, E-Mail
Reader must be enabled for your mailbox. Check with your voice mail administrator
to see if E-Mail Reader is enabled for your mailbox.
Q13. Why do I get the wrong response when I try to complete a task by saying a command?
A13. Several things affect the system’s response to voice commands. One reason the sys-
tem may not be responding to voice commands is that Automatic Speech Recognition
(ASR) may not be enabled on your system. If your system’s voice prompts do not
include the option to “say” a command, then ASR is not enabled. See page 18 for
additional guidelines for using ASR.