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Inter-Tel
®
Model 8662 Endpoint User Guide
TROUBLESHOOTING
TOOLS
TROUBLESHOOTING TIPS – VOICE MAIL FEATURES
PROBLEM SOLUTION
I cannot use one or more of the
voice mail features described in this
guide.
Your system may not support the feature, or your system administrator
may not have enabled the feature. Contact your voice mail administra-
tor for more information.
I get a “Mailbox almost full or full”
message.
No new messages can be received until waiting or saved messages
are deleted.
I get a “Mailbox quota grace limit
reached” message.
The voice mail system grace limit has reached its capacity. This fea-
ture allows a mailbox to “overfill” beyond normal capacity. When the
quota grace limit has been reached, this announcement is played.
Contact your voice mail administrator for assistance.
My e-mail password has expired for
my e-mail client and I have to
change it. Do I also have to update
it for my mailbox?
If you change your e-mail password, you will be prompted to update it
for E-Mail Reader. See page 55 for additional information about enter-
ing your e-mail password.
I cannot retrieve deleted mes-
sages.
Voice mail may have erased your message. After a programmed
amount of time has lapsed, voice mail automatically erases all deleted
messages (see page 51). If you attempted to undelete a voice mail
within this time frame but you were unsuccessful, your voice mail sys-
tem may not have sufficient space enabled to store deleted messages.
I do not have e-mail and fax mes-
sages in my mailbox.
If your mailbox is does not have E-Mail Reader, (see page 55), you will
not receive e-mail and fax messages. Contact your voice mail adminis-
trator to determine if E-Mail Reader is enabled for your mailbox.
I get the wrong response when I try
to complete a task by saying a
command.
Several factors affect the system response to voice commands. One
reason the system may not be responding to voice commands is that
Automatic Speech Recognition (ASR) is not enabled on your system. If
your system’s voice prompts do not include the option to “say” a com-
mand, then ASR is not enabled. See page 47 for additional ASR
guidelines.
I cannot set the number of rings
before a call is sent to voice mail.
This feature is set by the system administrator.