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Inter-Tel
®
Model 8662 Endpoint User Guide
TROUBLESHOOTING
TOOLS
I am unable to see my Inter-Tel
Personal Communicator toolbar(s)
in Microsoft
®
Outlook
®
.
Right-click in the toolbars area of Outlook. If the toolbars are available
in the list, select the appropriate toolbar(s) you want to display. If they
are not listed, try using the following method:
1.From the Microsoft Outlook Help menu, select “About Microsoft Out-
look.”
2.On the About window, click the “Disabled Items” button.
3.On the resulting window, select Inter-Tel Personal Communicator for
Outlook, and then click Enable.
4.Close the window and restart Outlook.
If the toolbars are still not visible, contact your system administrator or
refer to http://support.microsoft.com/kb/329098/EN-US/.
I get the following error message: The feature code entered does not exist. Retry using the correct fea-
ture code (see page 65).
I get the following error message: Your system does not support the feature or the feature is disabled.
Contact your system administrator for more information.
I get the following error message: Your system does not support the feature or the feature is disabled.
Contact your system administrator for more information.
I get the following error message: The feature is enabled but other feature-related conditions were not
met. Retry making sure that all feature-related conditions are met.
I get the following error message: The feature is enabled but other feature-related conditions were not
met. Retry making sure that all feature-related conditions are met.
I get the following error message: The extension number entered does not exist. Retry using a valid
extension number.
I get the following error message: A network connection error occurred. Reset the endpoint (see
page 10). If the endpoint does not work properly after resetting, contact
your system administrator.
TROUBLESHOOTING TIPS – ENDPOINT AND SYSTEM FEATURES
PROBLEM SOLUTION
FEATURE CODE
INVALID
ENABLED
FEATURE NOT
DENIED
FEATURE ACCESS
FEATURE
CANNOT ACCESS
BLOCKED
FEATURE ACCESS
DESTINATION
INVALID
ERROR
NETWORK