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Inter-Tel
®
Model 8662 Endpoint User Guide
VOICE MAIL
FEATURES
Voice Mail Features
ABOUT VOICE MAIL
Voice mail is an electronic mailbox that usually corresponds to your extension num-
ber. However, you can have a mailbox that does not correspond to an extension (for
agents or other personnel who do not have a permanent office).
Your mailbox may also include and E-Mail Reader and Automatic Speech Recogni-
tion (ASR), which are advanced voice mail features.
*
E-Mail Reader accesses your e-
mail through your voice mail account, allowing you to “hear” your e-mail (see
page 55). You can also save, delete, or forward fax messages using E-Mail Reader.
ASR allows you to issue voice commands instead of pressing dialpad buttons when
accessing voice mail options.
When using ASR, follow these guidelines for best results:
• Use the handset when issuing voice commands. External microphones pick up
background noise, which may cause misinterpreted voice commands.
• Do not say “Pound” or “Hash” when using ASR. The silence that follows your
voice command replaces the button.
• Use the dialpad buttons when recording a message. Because ASR is disabled
while recording a message, your recording will include any voice commands.
• Use the dialpad buttons when entering mailbox and E-Mail Reader pass-
words. To prevent your password from being heard by others, you cannot use
ASR.
To temporarily disable ASR:
1. Access your mailbox (see page 48).
2. In the main menu, press or say “Disable” to disable ASR for the current call.
To enable ASR after disabling it:
1. Press until you return to the main menu.
2. Press to enable ASR.
NOTE
See page 11 in the Getting Started section to set up your voice mail
account and to select and record personal greetings.
* ASR and E-Mail Reader may or may not be enabled for your system. Contact your system administrator
for more information.
NOTE
If the system fails to understand an ASR command three times in a
row, it will ask if you want to press to transfer to the dialpad button
menu.
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