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Inter-Tel
®
Model 8662 Endpoint User Guide
TROUBLESHOOTING
TOOLS
TROUBLESHOOTING TIPS
The table below includes troubleshooting tips for endpoint and system features. The
table on page 63 includes tips for voice mail features. Refer to the tables before con-
tacting your system administrator or local Inter-Tel provider.
TROUBLESHOOTING TIPS – ENDPOINT AND SYSTEM FEATURES
PROBLEM SOLUTION
The endpoint is not working prop-
erly.
Reset the endpoint (see page 10). If the endpoint continues to fail,
contact your system administrator.
I cannot use one or more of the
features described in this guide.
The feature may not be enabled. Contact your system administrator for
more information.
I am unable to enter time or date
information for my status settings.
The “Prompt me for additional descriptive text each time I choose this
status” in the Status section of Inter-Tel Personal Communicator for
Web may need to be enabled.
I cannot program System speed-
dial numbers.
System speed dial numbers are programmed by the system adminis-
trator.
I cannot change the time and date
on the endpoint display.
The time and date are set by the system administrator. Contact your
system administrator if you notice that the date and time are incorrect.
I am experiencing audio problems
on my endpoint such as echo, dis-
torted sound, or choppiness.
Contact your system administrator if you are having audio problems.
My endpoint is located in my home,
I use a cable modem, and I cannot
download new firmware upgrades.
Unplug the endpoint from the router and plug it directly into the cable
modem, bypassing the router completely. After downloading the
upgrades, you can reconnect the endpoint to the router.
I cannot route calls with the end-
point.
Use Inter-Tel
®
Personal Communicator for Web to enable or modify
call routing.
I don’t have any messages, but the
Message lamp continues to flash.
Press to disable the lamp. (This works only if there
are no messages and a system error is causing the lamp to flash.)
My status changes automatically,
and I don’t know why.
Your status may be set to change when your personal computer is idle
or when an event scheduled in your Microsoft
®
Outlook
®
calendar
changes your status “map” settings.
To check the idle setting: From the system tray, right-click on , and
then click Options - Status (tab). Then check the setting in the When
my computer becomes idle panel.
To check the calendar “map” settings: From Inter-Tel Personal Com-
municator for Web, click Options (tab) - Preferences (Edit) - Calendar
Status Triggers.
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