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Inter-Tel
®
Model 8662 Endpoint User Guide
TROUBLESHOOTING
TOOLS
Troubleshooting Tools
This section includes information to help solve problems that you may be experienc-
ing with your endpoint. Refer to this section before contacting your provider or sys-
tem administrator. Troubleshooting topics include:
• Contact information: Provides information about system administrator contacts.
• Troubleshooting tables: Present possible problems and suggest methods to solve
them.
• Feature and access code tables: Provide feature and access codes used with the
Inter-Tel 7000 system.
CONTACT INFORMATION
Contact the appropriate administrator (system, voice mail, or network) first with ques-
tions that are not covered in this user guide. If you need further assistance, contact
your local authorized Inter-Tel
®
provider. Providers’ contact information can be
found on the Inter-Tel Web site at www.inter-tel.com. Inter-Tel sales, service, and sup-
port are best supported at the local level.
Your system administrators can help you with many of the questions that you may
have regarding using your endpoint, such as changing your settings or modifying end-
point features. Types of administrators are as follows:
• System Administrator: Performs certain Inter-Tel 7000 system functions,
including:
— Adding new user accounts
— Setting the date and time
— Programming System speed dial numbers
— Making database changes, such as changing user names and extension num-
bers
• Voice Mail Administrator: Performs tasks associated with the voice mail sys-
tem, including:
— Adding new voice mail accounts
— Performing mailbox maintenance
— Customizing voice mail prompts
• Network Administrator: Performs network-related tasks
If you are a system administrator or if you need additional information not covered in
this user guide, refer to your system administrator guide (part number 590.8000) or
contact your local provider for more information.