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Inter-Tel
®
Model 8662 Endpoint User Guide
ADVANCED
FEATURES
Requesting Agent Help
Using Agent Help, you can request help from a designated Agent Help extension
(usually a supervisor) during a call.
*
When activated, the “helper” can hear you and
the other party, but the other party cannot hear the helper.
To use Agent Help:
1. While on the call, press .
2. Dial the Agent Help extension number (if not preprogrammed
†
).
3. Based on whether the call is accepted or rejected, a confirmation notice appears.
If the Agent Helper’s line is busy, you receive a notice confirming that the request has
been sent and that the call is proceeding.
When you receive an Agent Help request, your display indicates the request.
To accept an Agent Help request: Press
ACCEPT or the flashing button.
To reject an Agent Help request: Press
REJECT or .
If the outside caller hangs up, the subscriber who sent the request and the Agent
Helper remain connected as a conference call.
To end an Agent Help session: Hang up.
* Agent Help may or may not be enabled for your system. Contact your system administrator for more
information.
† Agent Help extensions are assigned to feature buttons by your system administrator.
8 4
IN PROGRESS
AGENT HELP
FAILED
AGENT HELP
PROCEEDING
AGENT CALL
FROM JOHN SMITH
AGENT HELP CALL
LINE
6 2
CNF IN PROGRESS