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Troubleshooting
User’s Guide 12–5
ActiveSync
Use the following suggestions to troubleshoot problems with
ActiveSync on your iPAQ Pocket PC. For more detailed
information on Microsoft ActiveSync, refer to Chapter 2,
“Synchronizing Your Pocket PC with Your Computer”
Problem Solution
I cannot connect
to my computer
using the
Desktop Cradle.
■ Be sure you have installed Microsoft ActiveSync 3.7.1
or higher on your host computer before connecting your
iPAQ Pocket PC to it.
■ Be sure your iPAQ Pocket PC is connected to the
Desktop Cradle, and that the cradle is connected to
your computer.
■ Be sure your iPAQ Pocket PC is securely seated in the
cradle and is making contact with the cradle connector.
■ Be sure you are running Microsoft Windows 98SE, Me,
2000, or XP and that you have installed Microsoft
ActiveSync 3.7.1 or a later version on your computer.
■ Uninstall and reinstall ActiveSync.
■ If you are running personal firewall software, try
disabling it. If you are then able to synchronize, contact
the software vendor to information on configuring the
required exclusions to eliminate this problem.
I connected my
iPAQ Pocket PC
before installing
Microsoft
ActiveSync.
1. Disconnect the iPAQ Pocket PC from your computer.
2. In Windows 98 or 2000, click Start > Settings >
Control Panel > System. The Device Manager opens
automatically. Locate and select the “unknown” USB
device record and click Remove (Uninstall in
Windows 2000).
3. Restart your computer and allow it to detect the USB
device.
4. Install Microsoft ActiveSync 3.7.1 or higher.
5. Reconnect the iPAQ Pocket PC to the computer.
(Continued)