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Care Delivery Solutions
Q: What happens if the fax prescription is not received by the pharmacy?
A: The first line of defense is office staff checking your Internet Browser Script
Maintenance page at least twice a day to see if there are any problems
transmitting scripts to the pharmacies. You can also check the Script Log on your
device.
The PocketScript system continuously monitors system performance. If a fax
prescription is not successfully received on the first attempt, retransmission is
attempted every six minutes.
As a “safety net,” after twenty minutes the system generates an email to
PocketScript staff who investigate the situation and take the necessary steps to
ensure that your prescription is accurately and quickly transmitted.
Q:
A:
Can I send prescriptions directly to mail-order pharmacies?
Currently, Express-Scripts
®
AdvancePCS, and Medco™ accept PocketScript-
generated prescriptions. We are also working with other services to develop
acceptable formats.
An interim solution is to print the prescription for the patient to submit directly to
the mail-order service. In addition, please contact the mail-order customer service
department and request PocketScript functionality. Your input, plus our continued
relationships with these companies, will help us work towards a permanent
solution.
Q: What is recommended when patients do not know where they want to have
their prescriptions filled?
A: You could place a supervised printer near the patient sign-out area. Prescriptions
could be printed on that machine, signed, and handed to patients as they leave.
Note: Be alert so that patients get the right prescriptions and that they don’t feel
their personal relationships with the prescriber are impaired.
Q: How can we correct or update pharmacy fax numbers?
A: In PocketScript Internet Browser version, use the Maintenance Pages>Pharmacy
Maintenance page to make changes to pharmacy information.
Drugs and Formularies
Q: Does the drug database include durable goods such as diabetic supplies?
A: Yes, the drug database includes medical supplies that you can prescribe in the
same way that you prescribe drugs.
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