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15.0 FREQUENTLY ASKED QUESTIONS
Implementation
Q: What kind of effort does it take on my part to be able to effectively
implement ZixCorp’s PocketScript system?
A: To gain the full benefit of the PocketScript system, you must be prepared to write
every script using the system. If scripts are written outside the system, your
electronic records will be incomplete.
Initial information requirements from you and your staff include the following:
• Complete “data dump” from your patient management system
• Your favorite scripts
• Your favorite pharmacies
Most important, please make sure that everyone in your practice is prepared to
work towards a successful implementation of electronic prescribing.
Q: Will using PocketScript speed up prescribing?
A: PocketScript can substantially reduce the time required for the prescribing
process, especially after your practice has been using it for a while. A few
examples:
• Renewal requests can be queued by your staff on the browser so that all
you need to do is approve and send the scripts to the pharmacies.
• The patient’s drug history is available on one screen - you don’t need to
leaf through pages of paper records.
• Drug interactions and allergies are flagged and detailed information is
readily available, saving you time in looking it up.
• You have direct access to multiple formularies, so it’s fast and easy to
accommodate patients’ needs.
Pharmacies
Q:
A:
Can PocketScript prescriptions be sent to all of my pharmacies?
Yes, prescriptions can be sent to all pharmacies that accept fax prescriptions.
During setup, all pharmacies in your geographic area are included in the system
database with fax numbers that allow electronic transmission of your
prescriptions.
If a particular pharmacy’s fax machine is temporarily broken, or its fax
information is not available, the pharmacy can be set to “Print Only.” This setting
enables you to print your prescription and then sign and give to the patient.
You may add new pharmacies or edit existing pharmacy records as necessary.
For assistance, contact Support at 866-753-9234.
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