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Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
Cisco Small Business IP Phone SPA9XX User Guide 72
4
Advanced Procedures for Technical Support Personnel
!
CAUTION These menus are used to configure and troubleshoot your phone and the phone
network. You should not change these settings or perform these actions unless
directed to do so by your Administrator.
To access advanced menus:
STEP 1 Press the Setup button.
STEP 2 Choose from the following options:
• Network: This setting is to configure and troubleshoot the network. You
should not change this settings unless directed to by your Administrator as
this can seriously alter your phone’s functions.
• Product Info: This setting displays the product name, serial number,
software version, hardware version, MAC address and Client Certificate.
• Status: This setting displays the status of the phone, extension and line
buttons.
• Reboot: See Rebooting Your Phone, page 73.
• Restart: Restarts your phone.
• Factory Reset: Resets your phone to the factory default settings.
• Custom Reset: Resets your phone to the latest customization profiles.
• Language: Changes the language on your phone (subject to availability and
configuration by your system administrator).
!
IMPORTANT: If you choose factory reset, you
will return the phone to the original factory
settings and will erase ALL current settings,
including the directory and call logs. It is also
possible that your phone extension will change.