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Contents
vii
Linksys SPA9000 Administrator Guide
Document Version 3.01
Using the IVR to Record Auto-Attendant Prompts 5-2
Using the Wizard to Configure the Auto-Attendant 5-4
Using the Administration Web Server to Configure the Auto-Attendant 5-6
Downloading Prompts 5-8
Configuring Dial Plans for the Auto-Attendant 5-9
Alternative AA Configuration 5-10
Switching Between Alternative AAs Using the IVR 5-10
XML Scripting for the Auto-Attendant 5-13
Overview 5-13
XML Scripting Grammar 5-13
Node Type Dialog 5-14
Menu Type Dialog 5-14
Dialplan Statement 5-14
AA Instructions 5-15
Audio Instruction 5-15
Action Instruction 5-15
Noinput Instruction 5-15
Nomatch Instruction 5-16
Menu Matched Instruction—Recognition of Touch Tone (DMTP) Key Presses 5-16
AA XML Script Examples 5-17
Example 1—AA Default XML Script 5-17
Example 2 5-18
Example 3—AA Script with Two Treatments 5-19
Office Hour AA Treatment 5-19
Non-Office Hour AA Treatment 5-20
Auto-Attendant XML Instructions Set 5-22
CHAPTER
6 SPA9000 Field Reference 6-1
Info Tab 6-2
Product Information 6-2
System Status 6-2
Line 1/2/3/4 Status 6-3
FXS 1/2 Status 6-3
Auto Attendant Prompt Status 6-4
Internal Music Status 6-5
System Tab 6-6
System Configuration 6-6
Miscellaneous Settings 6-6