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Linksys SPA9000 Administrator Guide
Document Version 3.01
Chapter 2 Getting Started
Troubleshooting and Configuration FAQ
c. Wait until you hear “Linksys configuration menu. Please enter the option followed by the #
(pound) key or hang up to exit.”
d. Press 110#.
e. You hear the IP address assigned to the SPA9000 Internet (external) interface. Write it down.
C. To enable access to the administration web server:
a. Press 7932#.
b. Press 1 to enable WAN access to the administration web server.
8. I’m trying to access the SPA9000 administration web server, but I do not see the login screen. Instead,
I see a screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the administration web
server login screen (Netscape Navigator requires similar steps):
A. Click File. Make sure Work Offline is NOT checked.
B. Press CTRL + F5. This is a hard refresh, which forces Windows Explorer to load new webpages, not
cached ones.
C. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make
sure the security level is Medium or lower. Then click the OK button.
9. How do I save my current SPA configuration?
Currently, the only way is to do HTTPGET from an HTTP client, from which you get the entire
HTML page. Alternatively, from your browser you can select File > Save as > HTML from any of
the administration web server pages. Do this in Admin, Advanced mode.
This saves all the tabs into one HTML file. This HTML file is helpful to provide to our support team
when you have a problem or technical question.
10.How do I debug my SPA? Is there a syslog?
SPA sends out debug information via syslog to a syslog server. The ports can be configured (by
default the port is 514).
A. Make sure you do not have firewall running on your PC that could block port 514.
B. On the administration web server System tab, set <Debug Server> as the IP address and port
number of your syslog server. Note that this address has to be reachable from the SPA9000).
C. Also, set <Debug level> to 3.
You do not need to change the value of the <syslog server> parameter.
D. To capture SIP signaling messages, under the Line tab, set <SIP Debug Option> to Full.
The file output is syslog.<portnum>.log (for the default port setting, syslog.514.log)
11.How do I view the status of my VoIP devices when I can’t access the administration web server on
the network?
A. Connect a regular Ethernet cable to the Ethernet (LAN) port of the SPA9000.
Note The Ethernet port on the SPA9000 is not intended for use to connect the device to the
network.
B. Direct your web browser to the following URL:
http://192.168.0.1/admin/router/status
C. If you do not get a response, ping the interface to verify that it is working, or use IVR option
#210 to verify the address on the LAN interface.
D. Click PBX Status on the Line tab.
12.How do I access the SPA9000 if I forget my password?