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Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11303-01
CONTENTS
Preface i
Purpose i
Audience i
Organization ii
Related Documentation ii
Conventions iii
Obtaining Documentation iii
Cisco.com iii
Product Documentation DVD iv
Ordering Documentation iv
Documentation Feedback iv
Cisco Product Security Overview iv
Reporting Security Problems in Cisco Products v
Product Alerts and Field Notices v
Obtaining Technical Assistance vi
Cisco Technical Support & Documentation Website vi
Submitting a Service Request vii
Definitions of Service Request Severity vii
Obtaining Additional Publications and Information vii
CHAPTER
1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System 1-1
Recovering the Password for the root User Account 1-1
Recovering the Password for the mpxadmin Account 1-2
Recovering the System Administrator Password Used in the End-User Interface and the Administration
Console
1-3
Accessing the System after Uploading the Wrong SSL Certificate or Key 1-4
Troubleshooting a Failed LDAP Log On Attempt 1-5
CHAPTER
2 Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express 2-1
Backing Up Data 2-1
Archiving Data 2-2
Restoring Data 2-2