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CHAPTER
1-1
Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11303-01
1
Troubleshooting Access Issues for the
Cisco Unified MeetingPlace Express System
This chapter contains the following topics:
• Recovering the Password for the root User Account, page 1-1
• Recovering the Password for the mpxadmin Account, page 1-2
• Recovering the System Administrator Password Used in the End-User Interface and the
Administration Console, page 1-3
• Accessing the System after Uploading the Wrong SSL Certificate or Key, page 1-4
• Troubleshooting a Failed LDAP Log On Attempt, page 1-5
After reviewing this chapter, if you still have problems with Cisco Unified MeetingPlace Express,
contact Cisco TAC. See the “Obtaining Technical Assistance” section on page vi for information on
contacting Cisco TAC.
Recovering the Password for the root User Account
If you forget the password that you created for the root user account while installing the
Cisco Unified MeetingPlace Express system, follow these steps to reset it:
Procedure
Step 1 Reboot your server.
Step 2 During the reboot, there is a period when you have only three seconds to choose to update the server
configuration so that you can reset the root password. When you see a screen with the word GRUB at
the top and a text box with Cisco Unified Communications in it, quickly press the spacebar.
Caution You only have three seconds to press the spacebar once the system displays this screen.
Note Nowhere on this screen does it say anything about pressing the spacebar to reset the root
password.