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Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11303-01
Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System
Troubleshooting a Licensing Error Problem
Troubleshooting a Licensing Error Problem
Problem I’m trying to install a license and get an error that says “Sorry. Cannot enter the license at this
time.” Why?
Solution The hostname that you entered during the product installation contains more than 32 characters.
Use the net command to change the hostname of the system so that it contains 32 characters or less. See
the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.2 for
information about the net command.
Problem I am using Cisco Unified CallManager Release 5.x and whenever I try to subscribe to the
Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone with the correct username
and PIN, the login always fails. The phone screen shows an Authentication fails message. Why?
Solution This is a known bug. The workaround is to go into the Cisco Unified CallManager
administration area, navigate to the Cisco Unified MeetingPlace Express service, make no changes, and
click Update Subscriptions.
Note This problem does not occur with Cisco Unified CallManager Release 4.x and earlier.
Troubleshooting a Problem with Excessive Random E-Mails
Being Sent
Problem The Cisco Unified MeetingPlace Express system is sending out excessive e-mails and this is
crashing our e-mail and voice mail system. What can I do to stop this?
Solution The e-mails are generated by the cron script. The cron deamon sends an e-mail report of all its
jobs to the e-mail address that is configured in the crontab file. To disable the e-mails, manually edit the
crontab file and change the line with MAILTO to read MAILTO= “”
Table 5-1 File Locations
Location Description
/lat/bin Contains most of the executable files
/var/mp Contains most of the stderr and stdout
files
/opt/cisco/meetingplace_express/application/logs Contains most of the logs
/opt/cisco/meetingplace_express/application/versions Contains a directory for each version
installed
/opt/cisco/meetingplace_express/uninstaller Contains the uninstall script
/opt/cisco/meetingplace_express/database/db-maintenance Contains the backup, archive, and restore
database scripts