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Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11303-01
Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System
Recovering the System Administrator Password Used in the End-User Interface and the Administration Console
Step 5 At the prompt, enter /root/.security/unimmunize.sh.
Step 6 At the prompt, enter passwd mpxadmin. This tells the server to set a new password for the user called
mpxadmin.
Step 7 At the New password prompt, enter a new password. For security purposes, the password is displayed as
a series of asterisks.
Note You may see a message that the password you entered is bad. Ignore this message.
Step 8 At the Retype new password prompt, re-enter the same password again.
Step 9 At the prompt, enter /root/.security/immunize.sh.
Step 10 On the desktop, click RedHat > Network Services.
Step 11 Click Log out.
Recovering the System Administrator Password Used in the
End-User Interface and the Administration Console
If you forget the password that you created for the system administrator account, which is used in the
End-User Interface and Administration Center, follow these steps to reset it:
Procedure
Step 1 Log in to the Cisco Unified MeetingPlace Express operating system as the mpxadmin user.
Step 2 At the password prompt, enter the mpxadmin password. (If you have forgotten the mpxadmin password,
first follow the steps in the “Recovering the Password for the mpxadmin Account” section on page 1-2.)
The Cisco Unified MeetingPlace Express operating system desktop appears.
Step 3 Right-click on the desktop.
Step 4 From the menu, select New Terminal. This brings up a terminal session.
Step 5 At the prompt, enter userutil -p admin <newpassword>, where newpassword is the new password.
This tells the server to set a new password for the End-User Interface and Administration Center user
called admin.
Step 6 On the desktop, click RedHat > Network Services.
Step 7 Click Log out.