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Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11303-01
Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System
Troubleshooting a Failed LDAP Log On Attempt
Step 12 The system displays a dialog box stating that this will restart the server and to only proceed if you are
sure. Click OK to upload the certificates, update the configuration, and restart the server.
If your system still does not enable SSL, the system may have overwritten the private keys that were
created on the system during the initial Certificate Signing Request (CSR) generation. (This can happen
if you generated new CSRs.) In this situation, the recovery steps are as follows:
Procedure
Step 1 Log in to Cisco Unified MeetingPlace Express.
Step 2 At the top of the page, click Administration.
Step 3 On the left side of the page:
a. Click Certificate Management.
b. Click Generate CSRs.
Step 4 Enter information in the fields.
Step 5 Click Generate CSRs.
The system generates new private keys and stores them in the /usr/local/enrollment directory.
Step 6 Send the new CSRs to the CA so that they can reissue the SSL certificates.
Step 7 After you receive the SSL certificates from the CA, go to the Enable SSL page and upload them.
Troubleshooting a Failed LDAP Log On Attempt
There are certain conditions in which users may have trouble logging in to
Cisco Unified MeetingPlace Express:
• If a single user is having an issue and if that user is using Cisco Unified CallManager LDAP
integration and if the user cannot log in to the Cisco Unified CallManager user page, reset the
password for that user in Cisco Unified CallManager. If the user still cannot log in, follow the steps
in the procedure below.
• If a single user is having an issue and is using a third-party LDAP integration (such as Active
Directory) and if the user cannot log in to the LDAP domain, reset the password for that user in the
third-party LDAP integration. If the user still cannot log in, follow the steps in the procedure below.
• If all users are affected, check the LDAP configuration settings on the
Cisco Unified MeetingPlace Express Usage Configuration page (Administration > System
Configuration > Usage Configuration). Ensure the following:
–
The value in the LDAP URL field is correct and contains no empty spaces.
Tip To ensure that there are no empty spaces, delete the current entry and enter the LDAP value
again.