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Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-20851-01
Chapter
Configuring Softkey Templates
Configuring Softkey Templates
Using Cisco Unified CM Administration, you can associate up to 18 softkeys with applications that are
supported by the Cisco Unified IP Phone 8941 and 8945. Cisco Unified CM support the Standard User
and Standard Feature softkey template.
An application that supports softkeys can have one or more standard softkey templates associated with
it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making
updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from
Cisco Unified CM Administration. To assign a softkey template to a phone, use the Softkey Template
field in the Cisco Unified CM Administration Phone Configuration window. Refer to the in the Cisco
Unified Communications Manager Administration Guide, Softkey Template Configuration and the
Cisco Unified Communications Manager System Guide, Softkey Template.
The Cisco Unified IP Phones 8941 and 8945 do not support all the softkeys that are configurable in
Softkey Template Configuration on Cisco Unified CM Administration. Cisco Unified Communications
Manager allows you to enable or disable some softkeys in the control policy configuration settings, but
the Cisco Unified IP Phones 8941 and 8945 do not support feature control policy configuration settings.
Table 5-2 lists the features, softkeys that can be configured on a softkey template, and note whether it is
supported on the Cisco Unified IP Phones 8941 and 8945.
Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but
unsupported softkeys do not display on the phone.
Table 5-2 Configurable Softkeys
Feature
Configurable Softkeys in the
Softkey Template
Configuration
Supported as a
softkey on Cisco
Unified IP Phone
8941 and 8945 Notes
Answer Answer (Answer) Yes —
Barge Barge (Barge) No —
Call Back Call Back (CallBack) Yes —
Call Forward All Forward All (cfwdAll) Yes Phone displays Fwd ALL or Fwd Off.
Call Park Call Park (Park) Yes —
Call Pickup Pick Up (Pickup) Yes —
Conference Conference (Confrn) Yes Conference is a dedicated button.
Only exists on video call.
Conference List Conference List (ConfList) Yes Phone displays Detail.
Divert Immediate Divert (iDivert) Yes Phone displays Divert.
Do Not Disturb Toggle Do Not Disturb
(DND)
Yes Configure Do Not Disturb as a
programmable line button.
End Call End Call (EndCall) Yes Phone displays Cancel if the call is not
answered.
Group Pickup Group Pick UP (GPickUp) Yes —