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Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-20851-01
Chapter
Device Logs
Device Logs
The following device logs hyperlinks on a phone’s web page provide information you can use to help
monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2.
• Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
• Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from
a phone crash.
• Status Messages—Displays up to the 10 most recent status messages that the phone has generated
since it was last powered up. You can also see this information from the Status Messages screen on
the phone.
Table 7-2 describes the status messages that can appear.
• Debug Display—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting.
• Restart Cause—Displays the cause for the restart.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A
phone streams information when it is on a a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about the streams. Cisco
Unified IP Phones 8900 Series use only Stream 1.
To display a Streaming Statistics area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-2, and then click the Stream 1 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
Port Information Speed and duplex information.
IPv4 Information on the DHCP status.
Table 8-4 Access Area and Network Items (continued)
Item Description
Table 8-5 Streaming Statistics Area Items
Item Description
Remote Address IP address and RTP port of the destination of the stream.
Local Address IP address and RTP port of the phone.
Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested
that the phone start transmitting packets.
Stream Status Indication of whether streaming is active or not.
Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address.
Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection.
The value is 0 if the connection is set to receive only mode.