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Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-20851-01
Chapter
Status Menu
No default router DHCP or static configuration did not
specify a default router.
• If the phone has a static IP address, verify that the
default router has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP server
configuration.
No DNS server IP A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
• If the phone has a static IP address, verify that the
DNS server has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
TFTP access error TFTP server is pointing to a directory
that does not exist.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the “Network
Setup Menu” section on page 4-4 for details on
assigning a TFTP server.
TFTP file not found The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
TFTP error The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
TFTP server not
authorized
The specified TFTP server could not be
found in the phone’s CTL.
• The DHCP server has the wrong configuration
file for the TFTP server. In this case, update the
TFTP server configuration to specify the correct
TFTP server. The CTL file was made and then the
TFTP server address changed. In this case,
regenerate the CTL file.
• If the phone is using a static IP address, the phone
may be configured with the wrong TFTP server
address. In this case, enter the correct TFTP
server address in the Network Setup menu on the
phone.
• If the TFTP server address is correct, there may
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
Table 7-2 Status Messages on the Cisco Unified IP Phone 8941 and 8945
Message Description Possible Explanation and Action