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Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-20851-01
Chapter
Status Menu
DNS unknown host DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
• Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the “Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
• Located in subdirectory with same name as
network locale:
–
tones.xml
• Located in subdirectory with same name as user
locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
File not found The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
IP address released The phone has been configured to release
its IP address.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the “Network Setup
Menu” section on page 4-4 for details.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
Table 7-2 Status Messages on the Cisco Unified IP Phone 8941 and 8945
Message Description Possible Explanation and Action