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Call Handling
Phone Manager User Guide Page 69
IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
Receive a Call
1. The incoming call will appear in Call Status.
2. Pick up handset to answer call.
3. The Call Status pane will then indicate when the call has been answered.
4. When you have finished the call, the call will disappear from the Call Status pane.
5. The call will now appear in Call History
under the In tab.
Place Call On Hold
1. Click .
2. Call Status
will then indicate that the call is on hold.
Take a Call Off Hold
Click the call in the Call Status pane.
End a Call
Click or replace handset or press End.
Redial a Number
1. Double click the call in Call History or right click.
2. Choose Call Number Back.
Callback an Unanswered Incoming Call
1. If a call is not answered within the No Answer Time, the incoming call will appear in Call History
under the Missed
tab.
2. Double click the Call to return the call. (If the outbound prefix e.g. 9 is not shown contact your
System Administrator.)
3. If the caller has left a Voicemail message, the Messages
tab in the Call History pane will indicate
you have one new message.
4. Double click on the Voicemail information to listen to your message or right click within the
Messages tab and select Call Voicemail.