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Phone Manager Users Guide
Phone Manager User Guide Page iv
IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
Call Handling ............................................................................................................................ 67
Make a Call............................................................................................................................................... 67
Hands Free .......................................................................................................................................... 67
PIN Restrictions ................................................................................................................................... 68
Receive a Call .......................................................................................................................................... 69
Place Call On Hold ................................................................................................................................... 69
Take a Call Off Hold ................................................................................................................................. 69
End a Call ................................................................................................................................................. 69
Redial a Number....................................................................................................................................... 69
Callback an Unanswered Incoming Call................................................................................................... 69
Tag a Call ................................................................................................................................................. 70
Clear a Call............................................................................................................................................... 70
Transfer a Call .......................................................................................................................................... 70
Blind Transfer a Call ................................................................................................................................. 70
Transfer a Call to Another User's Voicemail............................................................................................. 71
Tag a Transferred Call.............................................................................................................................. 71
Create a Conference Call ......................................................................................................................... 71
Remove a Member from a Conference .................................................................................................... 71
Collect Your New Voicemail Messages.................................................................................................... 72
Reclaim a Call .......................................................................................................................................... 72
Park a Call ................................................................................................................................................ 72
Unpark a Call............................................................................................................................................ 72
Tag a Parked Call..................................................................................................................................... 72
Call Tag Form ...................................................................................................................................... 74
Answer a Call ........................................................................................................................................... 74
Answer a Call Waiting .............................................................................................................................. 74
Set Ringback When Free ......................................................................................................................... 74
Set an Absent Message ........................................................................................................................... 75
Making a Call with an Account Code........................................................................................................ 76
Delete all Calls from the Call History ........................................................................................................ 76
Working with Queues ............................................................................................................................... 76
How To ...................................................................................................................................... 77
Take Your Calls from Another Extension ................................................................................................. 77
Forward Your Calls to Another Location................................................................................................... 78
Set Do Not Disturb (DND) ........................................................................................................................ 79
Set a Do Not Disturb Exception Number .................................................................................................. 79
Transfer Back to Forwarded Extension .................................................................................................... 80
Turn Call Waiting On/Off .......................................................................................................................... 80
Turn Voicemail On/Off .............................................................................................................................. 80
Turn Voicemail Ringback On/Off .............................................................................................................. 80
Turn Off Hook Operation On/Off............................................................................................................... 81
Select the Tabs to Show in Call History ................................................................................................... 81
Create a Speed Dial ................................................................................................................................. 81
Create a Speed Dial ................................................................................................................................. 81
Create a Speed Dial Group Member ................................................................................................... 82
Create a Speed Dial from the IP Office Directory ................................................................................83
Create a Instant Message Speed Dial ................................................................................................. 83
Edit a Speed Dial ................................................................................................................................. 84
Delete a Speed Dial ............................................................................................................................. 84
Make a Call Using a Speed Dial............................................................................................................... 85
Create a Speed Dial to a User's Extension .............................................................................................. 85
Create a Speed Dial While Creating a Directory Entry............................................................................. 85
Using Account Codes ............................................................................................................................... 86
Using Account Codes ............................................................................................................................... 86
To Make a Call Using an Account Code .............................................................................................. 86
To Assign an Account Code to a Call in Progress ............................................................................... 86
Account Code Required....................................................................................................................... 86
Using an Account Code Once a Call is in Progress............................................................................. 86