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BT Aqua – Edition 3 - 24.04.07 – 8131
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Aqua can interfere with other electrical equipment if it is placed too close. It
is recommended that you place your BT Aqua at least one metre away from electrical appliances
or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Aqua Helpline on 0870 605 8047 or
email bt.helpdesk@suncorptech.com.
Possible problems with text messaging
Text messages cannot be sent and screen displays Message Sending Failed
• The base station power supply or telephone line cord might not be properly connected.
Check that the base station power supply is plugged into the mains socket and switched on and
that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 66 for instructions on how to enter
the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your number
the 1470 prefix presents your number for you.
Help