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Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 57.
Always keep a note of the new PIN code in a safe place.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 42.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Aqua base and you can register your BT Aqua
handset to up to 4 bases. Check that you have not exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away fr
om other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
Help 79
BT Aqua – Edition 3 - 24.04.07 – 8131
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com