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On-Line Services
ADTRAN Internet Homepage
http://www.adtran.com
The ADTRAN Internet homepage contains an ISDN Info Desk with the following
information:
• General product information
• Modem scripts for popular software applications
• Frequently asked questions (FAQs) about common telecommunication issues
• Set up information for ADTRAN ISDN products
Technical Support
support@adtran.com
Electronic mail technical support allows customers to ask general questions and
post noncritical technical support issues about ADTRAN products and services.
Expect a 24-hour response time.
Fax Service: 256-963-7941
Submit field support questions by fax to this number.
FAXBack Service: 256-963-8200
Call this number and follow the simple instructions to have the ADTRAN docu-
mentation and support notes you need faxed back to you.
Pre-Sales Inquiries and Application Support
For Reseller or End-User
Based on the information needed, please contact your local Distributor, Dealer, or
Reseller first. If they are unable to assist you, call Applications Assistance at (800)
615-1176 for product usage questions or Inside Sales at (800) 827-0807 for list price,
availability, and purchase locations nearest you.
Post-Sales Support
For Reseller or End-User
Based on the information needed, please contact your local Distributor, Dealer, or
Reseller first. If they are unable to assist you, call ADTRAN Technical Support at
(888) 4-ADTRAN and have the unit serial number available.