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Hunt Groups 75
For example, if A, B, C, and D are all available, an incoming call will
ring simultaneously at all four extensions until the total timeout value
for the group is reached (see the discussion of timeout values later in
this section).
For each hunt group type, your administrator configures two timeout
values:
■ Device Timeout — Specifies how long the VCX call processor rings at
one extension before moving to the next extension if there is no
answer.
■ Total Timeout — Specifies how long the VCX call processor attempts
to make a connection within the hunt group before directing the call
to the hunt group’s default call coverage point. The administrator can
configure the call coverage point to be:
■ A voice mailbox
■ Another hunt group
■ An individual extension
■ An Auto Attendant number
■ An external phone number
Ask your administrator for information on timeout values and your hunt
group’s default call coverage point.
Table 5 summarizes how the three hunt group types route incoming calls.
Table 5 Hunt Group Behavior
Condition
Linear Hunt Group
Result
Circular Hunt Group
Result
Calling Group
Result
No members Go to call coverage. Go to call coverage. Go to call coverage.
All members logged out Go to call coverage. Wait for a member to log
in or until total timeout
reached.
Go to call coverage.
All members busy Go to call coverage. Wait for a member to
become available or until
total timeout reached.
Queue the call and wait
for an available member
or until total timeout
reached.