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38 CHAPTER 3: BASIC TELEPHONE OPERATION
■ The call is forwarded to the called party’s call coverage point (by
default, voice mail; see
Configuring a Call Coverage Point).
■ If the called party’s default call coverage point is No Coverage, the
call is returned to (rings back at) your extension. If you are
unavailable, the call is forwarded to your call coverage point.
Attended Transfer In an attended transfer, you announce the call to the recipient. You can
either use the Transfer button or the transfer feature code.
To announce a transfer:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the extension number to which you want to transfer the call or
choose the number from the Directory or Speed Dial lists.
The VCX call processor dials the call.
3 When the recipient answers, announce the call. Note that, at this point
you cannot return to the original caller.
■ If the recipient wants to take the call, press Transfer or press the
Complete soft button. Hang up.
■ If the recipient does not want to take the call, press the Release
button. The call you tried to transfer is now on hold. Return to the
original caller.
Serial Transfer A serial transfer is like an unattended transfer except that when the
destination hangs up at the end of the call, the caller rings back to you as
the attendant who made the transfer. With your help, the caller can
make a single call to the organization and make a series of internal
connections with a series of transfers. You can either use a mapped
button on the Attendant Console or the serial transfer feature code:
Mapped Button Method
1 Press the mapped Attendant Serial Calling button on the Attendant
Console.
2 Press the button mapped to the called party’s extension on the Attendant
Console.
3 Press the mapped Attendant Serial Calling button again on the Attendant
Console to complete the call.