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102 CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT
The Complement Attendant Software provides a Line Monitoring feature
similar to the Busy Lamp Field (BLF) feature available on the VCX
Attendant Console. Line Monitoring allows you to monitor the busy
status of other phones. This feature is very useful for determining if
someone is on the phone prior to transferring a call to that person.
Table 8 describes Command Buttons, and the keyboard shortcuts to
functions on the Action menu. Note that Figure 5 does not show all the
possible buttons because there are no active calls.
Main Directory tab Displays all the entries in the Directory List.
1
Extension Status — Sorts the data in the directory by extension
status.
Extension — Sorts the data in the directory by listing the
extension numbers in ascending order.
First Name — Sorts the list of users in alphabetical order by
first name.
Last Name — Sorts the list of users in alphabetical order by last
name.
Department — Sorts the directory by the user department.
Notes — Sorts the directory by note entries.
Hidden List tab Hides entries in the VCX directory that you do not want to
appear on other tabs, such as conference room phones.
Quick List tab Provides access to frequently used entries in the directory.
1 If your VCX system includes multiple sites (for example, regional and branch offices), each with
one or more VCX call processors, CAS can display a global directory of all the users in your
organization. Note that this option must be configured by your administrator. By default, CAS
displays the local user directory.
Table 8 Complement Attendant Software Buttons and Keyboard Shortcuts
Button Purpose
Keyboard
Shortcut
Answer/Release Answers an incoming call.
Terminates a call.
Alt+A
Alt+R
Hold/Unhold Places a caller on hold.
Removes a caller from being on hold and returns
to the call.
Alt+H
Alt+N
Table 7 Elements of the Complement Attendant Software Screens (continued)
Field Purpose