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14-26 MAINTENANCE & TROUBLESHOOTING
Machine errors
Symptom Suggested solutions
The display shows nothing,
and the keys are not working.
Check that the power switch is turned on.
The machine is not activated
when the power switch is
turned on.
Check that the power cord is connected properly.
The machine beeps and shows
an error message.
See “Displayed error messages,” on page 14-16.
Documents jam frequently
• Check for the ADF cover is closed properly.
• If there is a foreign matter in the ADF, remove it.
• Ensure that the document is an acceptable weight. (See “Document han-
dling,” page 1-24.)
• Clean the ADF rollers (see page 14-3.)
Paper Jams Frequently
• Ensure that the paper is an acceptable weight. (See “Paper handling,” page
1-26)
Faxing errors
Symptom Suggested solutions
Cannot send
• Check that the phone line is connected properly.
• Check that the number or the e-mail address stored in your address book is
correct.
• Make sure that the machine is in fax mode. If not, change to the mode to the
fax mode by pressing [FAX].
• Check that the network cable is connected properly.
• Check that the network setting is made up properly.
Cannot stop transmission
Your machine cannot cancel a transmission by pressing [Stop]. To cancel a trans-
mission, press [Fax Cancel/Job Confirm.] and select a job you want to cancel,
then press [Enter]. (See Chapter 6 “Reviewing or canceling commands” for more
details.)
Cannot receive automatically
• Check that the phone line is connected properly.
• Check that the machine is in the automatic receiving mode (page 3-16).
• The memory may be full. If there is no paper in the cassette, set a paper to
print the received document stored in the memory.
Cannot receive manually
• Make sure that the external phone is attached to your machine to receive a
fax manually.
• In manual receive mode, you must press [Start] before you hang up the
phone.
• The memory may be full. If there is no paper in the cassette, set paper.
Cannot store a document into
memory
• Make sure that the machine is in fax mode. If not, change to the mode to the
fax mode by pressing [FAX].
• The memory may be full. If there is no paper in the cassette, set the paper to
print the received document stored in the memory.
• The number of document can be stored in the current operation is full. Delete
unnecessary documents.