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Troubleshooting Guide
112
If you are having difficulty with your EPIC telephone, DO NOT RETURN IT!
You may find your problem and solution listed below. If not, call TMC’s toll-free customer support
line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this
toll-free line if you ever have a question that is not answered in your User’s Guide.
The telephone does not work,
and you do not get dial tone.
The display reads “Station
#??” and the Line LEDs are
flashing continuously.
There is no dial tone when
using the handset, yet the
speakerphone works fine.
Check all connections and make sure that they are secure-
ly in place (See pages 4-7).
Make sure that the AC adapter is plugged into a jack not
controlled by a wall switch.
Make sure that there is a station number assigned to the
telephone (See page 8).
If possible, check your jack wiring by testing a non-system
phone at the jack in question. If this standard telephone
does not work, then local telephone company lines or your
own wiring may be causing the problem.
Be sure to use the line cords that came with your TMC tele-
phone. If the supplied line cords are too short, you may pur-
chase 25’ twisted-pair line cords from TMC (See page v).
If you are still having difficulty, resetting the telephone may
help (See Resetting Procedure at the end of this guide).
Press the soft key under CHANGE to assign this telephone
a station number (See page 8).
If this keeps happening:
There may be an incompatible telephone or device con-
nected somewhere in the system. Remove all non-TMC
phones and devices and check if problem persists.
There may be a malfunctioning telephone. Remove one
phone at a time from the system and see if problem persists.
There may be a minor source of interference. The software
provides the ability to lock the station assignment so that this
will not continue to happen (See Locking Station
Assignments, page 105).
Try replacing the handset with one from another TMC tele-
phone. If this solves the problem, call TMC for a free
replacement handset.
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