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82 Voice Mail Features Polycom Telephone User Guide
621-00000092
Returning to the Auto Attendant or
Operator
When calling from outside of the PressOne system, you can escape
from voice mail to the auto attendant or operator using the star (*)
key. Press * to move from the selected option to the previous menu.
When you reach the main voice mail menu, press * to transfer to the
main number or operator, depending on your system configuration.
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to
leave a message or dial zero (0) and reach your custom operator
(which may be the auto attendant or another phone number). By
default, the VocalData system will route callers to the auto attendant
when they press zero. You can change the destination from the
voice mail main menu.
TIP:
When you record your greetings, be sure to tell callers
than they can press zero (0) to be transferred to the auto
attendant or to your designated alternate phone number.
NOTE:
This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1. Press the Voice Mail button or dial *09 to access your voice
mail system.
2. Press 8 to hear or change your custom operator selection.
NOTE:
On the phone LCD display, this menu option is
displayed as “ZO=8”.
3. You should hear an announcement that your custom operator
is a phone number you previously programmed or the default
selection.
NOTE:
If a custom operator is not available, you will hear a
message to that effect.