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28 VocalData Telephone Features Polycom Telephone User Guide
621-00000092
Call Trace
Call Trace allows you to record the telephone number of an
offending call, but must be performed immediately after the
offending call is ended.
NOTE:
The feature won't work if Call Waiting is triggered while
you are receiving the offending call.
1. Hang up.
2. Wait 10 seconds.
3. Press *57 on the telephone keypad.
The last number that called you is traced. After you initiate Call
Trace, a recording informs you if the trace succeeded and provides
you with an 800 number you can use to take legal action.
Your phone number and the caller ID of the offending caller is
recorded in the phone system’s Call Data Record (CDR). Check
with your service provider to retrieve the phone number of the
traced call from the CDR. Note the time and date that you traced the
call, as this will help the system administrator find the call in the
CDR file.
Call Waiting
If your phone is configured with Call Waiting, you can answer an
incoming call without disconnecting from the current call.
If a call comes in while you are on the phone, you will hear a single
beep repeated approximately every ten seconds.
NOTE:
If your phone is configured to be part of a Hunt Group,
it will skip to the next phone in the hunt group before you will be
able to pick up the second incoming call.