Lucent Technologies 555-235-100 IP Phone User Manual


 
4 INTUITY CONVERSANT
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 4-21
INTUITY CONVERSANT Voice Information System also supports a text-to-speech option, a leading-edge
technology developed by AT&T and Lucent Technologies. Text-to-speech uses computer-generated
synthesized speech to help you automate applications that were previously impractical to implement with
prerecorded digitized speech. It is particularly useful for applications that require access to large-volume
databases or for applications that access information that frequently changes. The feature has built-in
intelligence that enables it to
read abbreviations accurately. For example, “Dr.” is spoken as “doctor” or
“drive,” depending on the context in which it occurs, and
read numbers accurately. For example, the ZIP code, “11423,” would be read,
“One-one-four-two-three,” and not as, “Eleven thousand four hundred twenty
three.”
You can also create new applications for the system by using the optional, easy-to-use CONVERSANT
Script Builder, a menu-driven application development software package that gives you the tools to create a
custom voice-response application.
INTUITY CONVERSANT Voice Information System is installed on the MAP/100 platform, which
provides support for many advanced features, such as speech recognition, text-to-speech, and ISDN
capability.