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4 INTUITY CONVERSANT
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 4-21
INTUITY CONVERSANT Voice Information System also supports a text-to-speech option, a leading-edge
technology developed by AT&T and Lucent Technologies. Text-to-speech uses computer-generated
synthesized speech to help you automate applications that were previously impractical to implement with
prerecorded digitized speech. It is particularly useful for applications that require access to large-volume
databases or for applications that access information that frequently changes. The feature has built-in
intelligence that enables it to
• read abbreviations accurately. For example, “Dr.” is spoken as “doctor” or
“drive,” depending on the context in which it occurs, and
• read numbers accurately. For example, the ZIP code, “11423,” would be read,
“One-one-four-two-three,” and not as, “Eleven thousand four hundred twenty
three.”
You can also create new applications for the system by using the optional, easy-to-use CONVERSANT
Script Builder, a menu-driven application development software package that gives you the tools to create a
custom voice-response application.
INTUITY CONVERSANT Voice Information System is installed on the MAP/100 platform, which
provides support for many advanced features, such as speech recognition, text-to-speech, and ISDN
capability.