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5 CentreVu Virtual Routing
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 5-21
speeding the distribution of calls among locations or skills/splits with low call volumes and long hold times.
CentreVu Virtual Routing also supports enhanced information forwarding to provide valuable details along
with each routed call. The information “attached” to each call may include:
• Vector Directory Number (VDN)
• Caller-supplied collected digits
• Dialed Number Identification Service (DNIS)
• Accumulated time waiting
CentreVu Virtual Routing also passes along a Universal Call ID (UCID), a unique identification “tag” that is
attached to each call and remains with the call as it is routed throughout your network. By passing Universal
Call ID, CentreVu Virtual Routing enables lifetime tracking of calls routed among call centers, DEFINITY
systems, or adjuncts such as INTUITY CONVERSANT for interactive voice response.