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7 PassageWay Direct Connection Solutions
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 7-14
The primary target market for FastCall is the Knowledge Worker or Informal Call
Center Agent who wants to automate an existing Windows application (for
example, Lotus Organizer, ACT, Paradox, Access, Telemagic, FoxPro,
Rumba/AS400, etc.) to perform one of the tasks defined previously (for example,
inbound Screen Pop). FastCall works with Windows 95 and Windows NT 4.0 or
later operating systems.
• SNAP Connection
SNAP Connection is a “middleware” and call control application that interfaces
PassageWay with any Windows-based application on a LAN or a desktop. Easy
to install and easy to use, SNAP Connection comes pre-configured with 20
macros for the most popular applications (including ACT! 2.0/3.0, ECCO Pro
3.02, Maximizer 3.0, Goldmine 2.5, 3.2, and 4.0, Info Select 3.0, Windows
Notepad, On-Schedule 3.0, Lotus Organizer 97 and 1.2, Microsoft Outlook 7.0,
Microsoft Schedule + 7.0, Sidekick 2.0 and Sidekick Deluxe for Windows 95,
Time & Chaos 4.07, 4.07A, 4.08, and 5.X, Telemagic 2.0A Up-to-Date for
Windows 95 for easy “plug and play.”
SNAP Connection seamlessly integrates your Lucent telephone with all your
Windows programs. SNAP Connection includes the following:
~ PC Phone, which enables a user to make, receive, and manage your phone
calls from your PC.
~ Call Log, which keeps a record of the caller’s name, number, time, date, and
the duration of the call.