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10 Centralized Attendant Service
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 10-22
Centralized Attendant Service
DEFINITY ProLogix Solutions owners who have more than one switch location can benefit greatly by using
the Centralized Attendant Service feature. Centralized Attendant Service reduces the number of required
attendants, and, in most cases, all those attendants can be located at one of the switch locations, called
“main.” Switches at the other locations, called “branches,” redirect their calls to the Centralized Attendant
Service main. Thus, a company can have a centralized attendant group at the headquarters office and can
handle calls from there for the branch offices.
All locations in a Centralized Attendant Service arrangement have a listed directory number. Calls to a
branch listed directory number terminate at the main location, even if the branch location has an attendant.
These listed directory number calls are routed to the centralized attendant group over trunk circuits called
release-link trunks. These release-link trunks are used only for centralized attendant calls and signaling.
After a call is processed by the centralized attendant, it is extended back to the branch location. The release-
link trunk is then dropped and made available for other calls to the centralized attendant.
If a DEFINITY ProLogix Solutions is a node within a Distributed Communication System and Centralized
Attendant Service is provided, a centralized attendant can do the following:
• control access to specific trunks at other nodes
• directly access to specific trunks at another location
• place test calls to telephones and trunk groups at other nodes
• receive a visual warning that all trunks in a remote trunk group are busy or that
the number of busy trunks in a remote group has reached a specified level
This feature ensures that all calls directed to an attendant at your company are handled efficiently.