Lucent Technologies 555-235-100 IP Phone User Manual


 
5 Call Center Deluxe
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 5-18
Call Center Deluxe
The Call Center Deluxe package enhances your Call Center by including sophisticated Call Center
capabilities such as advanced routing and vectoring and expected wait-time announcements. The Call Center
Deluxe package includes all the capabilities of the Call Center Basic package in addition to the following
features:
Call Work Codes (CWC)
Call Vectoring
Call Prompting (Administrable Inter-digit Timeout and Administrable Converse
Data Passing Rate)
Redirect on no Answer to Vector Directory Number
Support Network Provided Digits (Caller Information Forwarding)
Service Observing on Vector Directory Numbers
Vector Directory Number of Origin Announcement
Vector Directory Number Return Destination
Vector Administration (Route to with/without Coverage and Multiple
Audio/Music Sources)
Vector Initiated Service Observing
Vectoring Advanced Routing